Privacy Policy

1) Who we are

This Privacy Policy describes how Contract+ ("we", "us") collects, uses, discloses, and protects personal information through our website and when providing our services.

Person in charge of personal information / Privacy Officer:

Privacy Officer, Contract+
Email: info@contractplus.ca

2) What personal information we collect

We may collect the following categories of personal information, depending on how you interact with us:

A. Information you provide

• Identification and contact details (e.g., first name, last name, email, phone)
• Billing/contact address (street address, city, province, postal code)
• Business details (e.g., company name, industry)
• Information you submit for the mandate (instructions, background, objectives)
• Uploaded documents (contracts, letters, exhibits, and related materials), which may contain personal information about you or third parties

B. Payment information

Payments are processed by Stripe. We do not receive your full payment card number. Stripe may collect and process payment details in accordance with its own policies.

C. Website/technical information

We may collect technical information automatically when you visit our website.

3) Why we collect and use personal information

We use personal information to:

• Provide and administer the services you request (including reviewing documents and delivering work product)
• Communicate with you about your request, questions, and deliverables
• Conduct conflict-of-interest checks and determine whether we can accept the mandate
• Process payments, issue invoices/receipts, and handle customer support
• Maintain records for legal, tax, and professional compliance
• Protect our website, prevent fraud, and ensure information security
• Improve our services and website (e.g., troubleshooting, analytics, performance)

4) How we collect personal information

We collect personal information through:

• Online forms and checkout flow
• Document uploads
• Email or other communications you send us
• Automated technologies (cookies/logs) used to operate the website

5) Consent and legal basis

We collect, use, and disclose personal information with your consent, except where permitted or required by law. Your submission of information and purchase/request for services generally constitutes consent for the purposes described in this policy.

You may withdraw your consent, subject to legal/professional requirements and the practical impact on our ability to provide services.

6) Who we share personal information with

We may share personal information with:

• Service providers who help operate the website and deliver services (e.g., payment processor, hosting, cloud storage, email/communications tools), under confidentiality and security obligations
• Professional advisors (e.g., accounting) where necessary
• Authorities or regulators where required by law, court order, or to protect legal rights

We do not sell personal information.

7) Transfers outside Québec / Canada

Some service providers may process or store personal information outside Québec (and potentially outside Canada). In those cases, personal information may be subject to foreign laws and access requests by foreign authorities. We take steps to ensure appropriate protection and contractual safeguards when personal information is communicated outside Québec, as required.

8) Security measures

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. No method of transmission or storage is completely secure.

9) Retention and destruction

We retain personal information only as long as necessary for the purposes described above, including legal, tax, and professional requirements. We then destroy, delete, or anonymize it in accordance with applicable requirements and our internal practices.

10) Your rights

Subject to applicable law, you may request:

• Access to your personal information
• Correction/rectification of inaccurate or incomplete personal information
• Withdrawal of consent (where applicable)
• Information about our handling of personal information and service providers

To make a request, contact our Privacy Officer at info@contractplus.ca.

11) Cookies and similar technologies

We use (and/or may use) cookies and similar technologies to operate the website and enhance functionality. You can manage cookies through your browser settings. If we use analytics tools, they may set cookies to help us understand website usage and improve performance.

12) Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date indicates the most recent revision.